PRIVACY INFORMATION PURSUANT TO GDPR - EU REGULATION 2016/679

The contents of this Privacy Notice apply to this website and to its tools, services and / or applications, regardless of how it is accessed (for example via mobile devices), use or communication (for example, contacts via email or phone ).

 

DATA PROTECTION HOLDER

Following consultation of this site, data relating to identified or identifiable persons may be processed. The "owner" of the related treatment is Offelio.com.

The treatments connected to the web services of this site take place at the aforementioned office and are handled by the staff in charge of the treatment. It is possible to contact the latter through one of the contact details (email or telephone numbers) indicated in the Contact section of this website.

 

COLLECTION OF YOUR PERSONAL DATA

We collect personal data provided directly by you and / or acquired automatically through devices (including mobile devices) when you use our Services, register an account, provide data in a Web or contact form, update or add information to your account, participate in discussion chats, or contact us in another way (by email or phone). In particular, the optional, explicit and voluntary sending of e-mails to the indicated address or the telephone call to the indicated numbers entails the subsequent acquisition of the address or number itself, as well as the other personal data indicated in the message or given in the telephone communication.

Personal data you provide when you use our Services or register an account

• Identification data such as name, surname, addresses, telephone numbers or email addresses,
• Financial data (for example, credit card numbers or bank account) in connection with a transaction.
• Data relating to shipments, invoices used to purchase a product,
• In other cases, you may indicate age, gender, interests and preferences.
• Other data that we are required or authorized to collect and process, in accordance with current legislation, for the purpose of authenticating or identifying the user or verifying the information collected.

You can provide us with personal data about another person only with their explicit consent. You should inform the person in question about how we acquire, process, transmit and store personal data in accordance with this Privacy Notice.

 

USE OF YOUR PERSONAL DATA

We use your personal data to fulfill the contractual obligations towards you and provide you with our products and / or services and in particular:

• For the management of orders, to provide products and services, for the processing of payments and account management, to improve our Services, to keep them safe, protected and operational and to personalize the content of the site, including objects and the services you may be interested in.
• To contact you regarding your account, resolve problems with your account, resolve a dispute, recover rates, other sums due or otherwise necessary to provide you with our Services.
• When we contact you for the purposes described above, we may communicate with you via email, phone, SMS, postal communications and push notifications on mobile devices.
• To provide you with other services requested by you, according to the indications provided in the data collection.
• We may use location data to provide you with location-based services (for example, advertisements, search results and other personalized content).
• To prevent, detect, mitigate and detect fraud, security breaches, and potentially prohibited or illegal activities.

We have implemented controls for a fair balance between our interests and your rights. This includes the following:

• Contact you by email, telephone or mail to offer you coupons, discounts and special promotions, to know your opinions through surveys or questionnaires and to inform you about our Services, as permitted by current legislation.
• Contact you for issues of public interest or for other events, in relation to your ability to use our Services. This may include an invitation to participate in a petition, drafting a letter, notice or other type of campaign related to public interests.
• Present you with targeted marketing campaigns, service updates and promotional offers.
• Measure the performance of our email marketing campaigns (eg by analyzing the opening and click rates).
• Monitor and improve the security of information on our site and mobile applications.

With your consent, we may use your personal data to:

• Marketing via phone calls, emails or SMS. • Marketing by third parties.
• Use your geolocation to provide you with location-based services.
• Use your sensitive data to facilitate transactions in certain categories.

You have the right to withdraw your consent at any time.

 

YOUR CHOICES ON THE WAY WE USE YOUR DATA

You can choose the newsletters and promotions you wish to receive. If you do not wish to receive marketing communications, you can unsubscribe via the link in the email you have received, or contact us at one of the contact details (email or telephone numbers) indicated in the Contact Us section of this website. Please note that we do not sell or have your personal information consulted for compensation or otherwise disclose your personal data to third parties for marketing purposes without your consent.

Keep access active if you activate a personal account.

When you activate or log into your account for our Services, you can choose to keep your access active for a certain period of time. If you use a public or shared computer, we do not recommend that you keep access. During the period in which access is maintained, anyone who uses the computer / browser in question will in fact be able to see most of the information in your account and to perform specific actions without the need for further authorization. The specific actions and account activities that the computer / browser user can perform include the following:

• Shop
• Make payments or add items to your cart
• Purchase items through fast payment (if enabled for the account)
• See the business header
• View or edit the items you observe or order details
• See the profile page
• Send messages
• Conduct after-sales activities, for example, cancel orders, request returns or file complaints.

In order to protect your account and your personal data in case of use of public or shared computers, we recommend that you exit and / or delete the cookies after using our Services.

 

ACCESS, RECTIFICATION AND DELETION OF YOUR PERSONAL DATA

You have the right to know what personal data we hold about you. Upon your request, by contacting us at one of the contact details (email or telephone numbers) indicated in the Contact section of this website, we will provide you with a copy of your personal data in a commonly used format that is easily intelligible and accessible.

Furthermore, if you have a personal account, by accessing it, you can see, check, modify or update most of your personal data in case of changes and / or errors. It is possible that you are not able to modify or remove them because, for example, you do not have a personal account or the system malfunctions. In this case, Contact us at one of the contact details (email or telephone numbers) available in the Contact section of this website, we will take care of all your requests without delay.

You can always choose not to provide personal data, it being understood that the communication of such data may be necessary to place orders or take advantage of some of our functions, such as "my account", List of favorites, Cart, Reviews etc. .

If you request us to stop processing some or all of your personal data or withdraw your consent to our use or sharing of your personal data for the purposes described in this Privacy Notice, we may not be able to provide you with all the Services and customer support offered to our users and authorized under this Privacy Policy.

Upon your request, we will remove your personal data without delay in accordance with current legislation and the rules on data retention and deletion.

 

RETENTION TIME OF YOUR PERSONAL DATA

The retention period of personal data may vary significantly depending on the context of the Services we provide and our legal obligations. Retention periods normally depend on the following factors:

We keep your personal data for as long as necessary to provide you with the Services you have requested, for the time necessary to achieve the purposes for which they were collected or for other essential purposes in compliance with this legislation, this includes the maintenance and the improvement of the performance of our products and / or services, it being understood that the user can request, at any time, the interruption of the treatment and the cancellation of his data.

When personal data no longer need to be stored, it will be safely removed in accordance with our rules on data retention and deletion.

 

HOW WE COULD SHARE YOUR PERSONAL DATA

We can share your personal data with companies that are part of our group, which in turn could use your data to:

• Provide joint content and services
• Present personalized advertising
• Improve your marketing products, sites, applications, services, tools and communications.
• The companies of our Group will use your personal data to send marketing communications only if you have given explicit consent or in any case in other ways permitted by current legislation.

We can also share your data with third party suppliers who collaborate with us for the provision of our services, the processing of payments, the personalization of advertising; Financial institutions; Third-party suppliers of shipping services with whom we share delivery addresses, contact information and shipping codes in order to facilitate the delivery of purchased items and other delivery-related information. We guarantee that they cannot use your data for other purposes and are also required to treat them in accordance with this Privacy Policy and in accordance with the applicable personal data protection regulations.

In cases other than those indicated above, you will be informed each time your personal data is disclosed to third parties and you will have the opportunity to choose whether or not to accept.

 

COOKIE

When you access or interact with our site, services, apps, tools or other systems, we can use cookies and other similar technologies for advertising and marketing purposes, as well as to offer you a better, faster and safer experience. For more information you can consult our Cookies section.

 

PROTECTION OF YOUR PERSONAL DATA

We protect your personal data by adopting technical and administrative security measures to reduce the risk of loss, incorrect use, unauthorized access, disclosure and tampering with data.

Our website refers to a generalist audience and is not aimed at minors. We do not collect personal data from users under the age of 18.

 

CONTACTS

In case of questions or complaints relating to this Privacy Policy, global privacy standards or personal data management procedures, you can contact us using one of the contact details (email or telephone numbers) indicated in the Contact section of this website.

In addition to this, you have the right to lodge complaints with a supervisory authority.

 

CHANGES TO THIS DOCUMENT

This document constitutes the Privacy Policy of this website. It may be subject to changes or updates. When it comes to relevant changes or updates, these will be reported in good time with specific notifications to users.